Sports, Games, & Communication: Tami Gaines’ Unique Way of Bolstering Hospital Teams and Elevating Patient Experience

The healthcare industry has always been under pressure. Overworked and understaffed healthcare teams are stretched thin and under constant stress. This combination often results in communication breakdowns, disengaged employees, and poor teamwork, ultimately affecting patient care. Tami Gaines, founder and CEO of Sage Enterprises LLC, has been at the forefront of changing this for about 25 […]

The Wait Time Paradox: How Team Dynamics Transform Patient Experience and HCAP Scores

When one of New York City’s largest hospitals hired me to improve their Emergency Department’s HCAP scores, I took an unconventional first step: I became a patient. My “undercover” experience was shocking. I spent nearly 8 hours in the waiting room, witnessing yelling and screaming—both from patients and between staff members. The physician who eventually […]

Preemie Parents Offers Hope and Guidance During Emotional Journey

MONTCLAIR, New Jersey, May 2020—Tami Gaines story is one of heartbreak, tragedy, frustration, inspiration, growth and empowerment. This description may sound incredulous, but it is an apt depiction of the journey the parents of the over 500,000 premature babies born in the U.S. face each year. Tami draws upon her own experience with premature twins […]

Daily Habits of Succes

“The secret to success and failure is what you do daily.” I learned this life-changing lesson while reading The Slight Edge by Jeff Olsen. In this powerful book, Jeff Olsen explains how daily disciplines (done consistently) are the key to success in life. It’s the little steps compounded that make a difference, not quantum leaps. […]

Life Is The Lesson

The overwhelming majority of accidents that happen in racecar driving are due to driver error. In racecar driving, among the first things they teach you is how to regain control in an out-of-control situation. These same tips can be applied to your own life. If you go out-of-control, one thing the driver’s manual recommends is […]

Fear

Fear is real, and we all have it at some point or another. Sometimes we’re really clear about where the fear begins, but other times, we have no idea. It’s simply just a feeling that we can’t quite contain. It causes us to make poor decisions, say things that we don’t mean and develop a […]

Reframing Adversity – Turning Life Challenges Into Life Change

I’ve had chance meetings with adversity for most of my life. However, I’ve had an intimate relationship with adversity for the last five years. It was five years ago that I had to navigate the most difficult and transformational period of my life. Within just five months, I was placed on hospitalized bedrest for six […]